Eco Time Popia
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Introduction
Specific duties and responsibilities
Compliance Officer
Our Policy IRO data rights and access to data
Management of Data
3rd Party Data
What we do not do with 3rd Party data
What we do with 3rd Party data
Management of Supplier Data
Management of Customer Data
Website Data
3rd Party Rights
Employee Training/Induction
Complaints Procedure
Annexure A - POPI Notice and Consent Form
Annexure B - Employee Consent and Confidentiality Clause
Annexure C - SLA Confidentiality Clause
Annexure D - POPI Complaint Form
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Management of Customer Data
The following Customer supplier information is stored digitally on our CRM:
Internal Company Account Code
Company Registered and Trading name
Company physical address
Company postal address
Company contact phone number
Company contact email address
Entries as notes form arising from sales related interactions
Entries as notes form arising from support related interactions
Entries as notes form arising from account related interactions
Customer contact name, surnames, email and phone numbers required to interact with the customer for support and sales purposes
The following is stored in our Accounting Package:
Internal Company Account Code
Company Registered and Trading name
Company postal address
Company accounts email address
Invoices captured relating to services and sales
Customer payment receipts
Customer Statements
The following is stored in our Online Business Banking:
Company Registered Trading name
Internal Customer reference as dictated by the customer's account number
Bank, Branch and Account for debit order purposes
Updated by Robert de Jager on 13 JUL 2021
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